Videos
Earning Trust
Trust can't be requested, negotiated, or bought. It has to be earned. And the way you earn it is with a series of seemingly innocuous actions. Done consistently over time, that add up to unshakable trust in everything you do.
Understanding Client Personalities
Have you ever noticed that there are some client you enjoy working with, and others you just can't seem to connect with? This video will help explain way, and guides you on how to match staff with different client personality types.
WELCOME
Mastering Client Meetings
If client meetings fill you with dread, then this training session may help. It focuses specifically on how to conduct client meetings
You Don't Drive Client Results, Clients Do!
Client's hire you to get results, yet most of the needle movers are beyond your control. This video outlines the dangers of attaching yourself to your client's results.
Tools
Personality Insights
Use this tool to match staff to particular client personality types
Relationship Pillars
Know the foundational pillars of a long-term client relationship
Meeting Structure
Structure client meetings for productivity and effectiveness
Mental Health Hacks
Simple mental health tips for busy professionals with little time
Articles
7 Reasons Why Agencies Trump In-House Marketing Teams
Client's leaving can be frustrating, particularly when you've done a good job for them. This article outlines the primary reason why client leave professional service providers. ...more
Agencies
December 01, 2023•2 min read
Why Do Clients Leave Agencies? (Spoiler: It's not because of results)
Client's leaving can be frustrating, particularly when you've done a good job for them. This article outlines the primary reason why client leave professional service providers. ...more
Agencies
November 03, 2023•2 min read