• Comprehensive expertise of client management
• Corporate talks that change staff behaviour for the better
• Unique insights, real world experience, & a touch of humour
Adrian's career background is unique. He has a PhD in Immunology, he was an Operations Manager at Macquarie Bank, and was Head of Client Success for a top-tier Marketing Agency.
His ability to handle clients gave rise to the establishment of his consultancy business, which focuses exclusively on Corporate Client Management.
He is now a sought-after speaker and consultant for professional services providers across all industries.
"Adrian was able to get my staff to open up, listen, and take on board a new approach to client management."
If you're looking to improve your working relationship with clients, then a talk on client management can be tailored to suit your business. Your talk can include any of the following elements:
• Earning Client Trust
• Client Communications
• Long-Term Client Retention
• Changing Client Behaviours
• Delivering Strategic Client Value
• Client-led New Business Referrals
• Identifying What Clients Actually Need
• Complaint Resolution
• How To Say 'No' To Clients
• Mastering Client Meetings
• How To Sell Without Selling
• Secrets To Client Chemistry
• Storifying Client Presentations
• Toxic Clients... To Keep Or Not To Keep
• Leadership
• Staff Management
• Workplace Efficiency
• Mental Health In The Workplace
• A New Date For A New Australia Day
• The Mental Load: A Converted Man's Perspective
"Adrian's insight and expertise have shaped the way we communicate and listen to clients moving forward."
Adrian is the perfect foil for keynote speakers. Without fanfare, he simply brings the nuts and bolts of what businesses need to thrive.
• Tailored Talks
• Audience engagement
• Post-talk mingling with attendees
• Collaboration & flexibility
• Rehearsals/venue visits
• Last minute changes
• Selling from the stage
• Arduous logistical requests
• Unresponsive communication
• Rockstar bravado
"It was clear the team thought what they were doing was right, however hearing Adrian's experience and the way he has handled clients in the past, they left the sessions with a new approach to client management."