WELCOME
Transform
Your Client Relationships
Unlock more productive & more profitable client relationships. Work with greater autonomy, fewer issues, and enhanced collaboration. If you do a great job for your clients, then let's ensure they recognise it.
Retain Clients Without Overservicing Them
Adrian Grech has a unique career background. He has a PhD in Immunology, has worked for Macquarie Bank, and has been Head of Client Success for a top-tier marketing agency.
He now runs a specialist consultancy that focuses exclusively on Client Relationship Management. Working with Adrian can help you identify the early warning signs of a shaky relationship, and guide you through actionable steps to create long-term clients.
How To Work Together
Corporate Speaking
Lift your conference with an enlightened and unique take on corporate client management. Important topics, delivered with humour and insight, to ensure audiences are engaged, entertained, and educated
Coaching & Training
Compress decades of experience into days. You can learn by your own mistakes, and build up a wealth of knowledge over many years, or you can pay to get a short cut. Learn the secrets to increasing revenue from your clients, without overservicing them.
Client 'Whispering'
You may already have a good relationship with your clients, but a neutral third party can help tease out new and important information from your clients. Information that can lead to a new approach and a more productive working relationship.
Partner Brands
Rakuten Advertising
UNSW Edge
Marbury Barristers
Law Society of SA
Yango Digital Marketing Agency
Financial Advice Association Australia
NSW Communities & Justice Department
City of Sydney Law Society
Affiliations & Memberships
Customer Relationship Management Institute
National Communication Association
Success Stories
"Adrian was able to get my staff to open up, listen, and take on board a new approach to client management. His insight and expertise have shaped the way we communicate and listen to clients moving forward.
"It was clear the team thought what they were doing was right, however hearing Adrian's experience and the way he has handled clients in the past, they left the sessions with a new approach to client management."
Angus Sladden
VP Commercial ANZ
Rakuten Advertising
Get In Touch
FAQS
Does this really work?
Yes. Clients view your work through the prism of the relationship. A poor relationship will (perhaps unfairly) negatively skew your client's opinion of your work. Giving them more time and effort doesn't solve this. The key is knowing how to deliver more, without doing more.
My client relationships are already strong. Why would I need this?
This is not for everyone. If you're retaining all of your clients year after year, and they are referring new business to you, then there's little improvement to be had.
How much does it cost?
Prices vary from product to product, and most products are tailored to suit individual needs and budgets, typically ranging from $1,000 to $10,000.
Do you offer refunds?
Yes. If you're not satisfied after the first session, then your payment will be refunded in full.