WELCOME
Transform
Your Client Relationships
Unlock more productive & more profitable client relationships. Work with greater autonomy, fewer issues, and enhanced collaboration. If you do a great job for your clients, then let's ensure they recognise it.
I'm Adrian Grech, and I help you retain clients without overservicing them
My career backgound is unique. I have a PhD in Immunology, I've worked for Macquarie Bank, and I've been Head of Client Relationships for a top-tier marketing agency.
I now run a specialist consultancy that focuses exclusively on Client Relationship Management. I'll help you identify the early warning signs of a shaky relationship, and guide you through actionable steps to create long-term clients.
Work With Me
1 on 1 Coaching
Compress decades of experience into days. You can learn by your own mistakes, and build up a wealth of knowledge over many years, or you can get a short cut from someone who's done it already. Take the short cut and you'll be able to grow your clients without overservicing them.
Staff Training & Mentoring
Upskill your staff so they can handle any client challenge or curve ball. Empower them with practical techniques and actionable strategies to make clients feel that they're in safe hands.
Client 'Whispering'
You may already have a good relationship with your clients, but a neutral third party can help tease out new and important information from your clients. Information that can lead to a new approach and a more productive working relationship.
Success Stories
"Adrian was able to get my staff to open up, listen, and take on board a new approach to client management. His insight and expertise have shaped the way we communicate and listen to clients moving forward.
"It was clear the team thought what they were doing was right, however hearing Adrian's experience and the way he has handled clients in the past, they left the sessions with a new approach to client management."
Angus Sladden
VP Commercial ANZ
Rakuten Advertising
Affiliations & Memberships
Customer Relationship Management Institute
National Communication Association
Recent & Upcoming Speaking Events
LinkedIn Local North Shore, August 2024
City Of Sydney Law Society CPD, September 2024
UNSW EDGE Seminar,
19 February 2025
Marbury Chambers Annual Conference, 30 March 2025
Get In Touch
If you're interested to learn more, get in touch.
No hard sell from me, just tell me what you need.
FAQS
Does this really work?
Yes. Clients view your work through the prism of the relationship. A poor relationship will (perhaps unfairly) negatively skew your client's opinion of your work. Giving them more time and effort doesn't solve this. The key is knowing how to deliver more, without doing more.
My client relationships are already pretty good. Why would I need this?
If your existing clients refer new business to you regularly, then you're fine as you are. But if you're losing a few clients each year, this can be easily prevented.
How much does it cost?
Prices vary from product to product, and most products are tailored to suit individual needs and budgets, typically ranging from $1,000 to $10,000.
Do you offer refunds?
Yes. If you're not satisfied after the first session, then your payment will be refunded in full.