About Me

• I am not a best selling author

• I am not a keynote speaker

• I am not a self-styled guru

But I know one thing very well... people

I know how to win them over, I know how to earn their trust, I know how to make them feel understood, and I know how to make them feel they're in safe hands.

And it's all teachable, not with tricks or deception, but with the forgotten art of relationship management.

From Science Lab

To Investment Bank

To Marketing Agency

I started out working life as a medical research scientist. It was a profession based on data and analysis which I loved, but there was an aspect to it which I hated. Being ahead of the game and thinking differently was a disadvantage. Why? Because funding applications are reviewed by your peers, and if you suggest the current way of thinking is outdated, your application will likely get rejected.

Realising a career in medical research was unsustainable for me, and not knowing what else to do, I decided to jump into an industry where thinking differently might be encouraged.

The origins of a specialist consultancy

With little more than a basic understanding of financial markets, I landed a temporary role with Macquarie Bank. That entry-level role led to a permanent position in charge of a 20-person operations team. One of my team members would go on to join a digital marketing agency, and years later the two of us would be working in the same team once again. But this time, he was the boss and I was the junior.

I knew nothing about marketing, and concepts which are now second nature to me were a real struggle initially. But the one thing I could do well was communicate, and so I was put in front of clients very early on. But rather than talk to clients about marketing metrics, I instead discussed business. I asked questions, challenged perspectives, and offered solutions.

I went on to become Head of Client Service and lead the agency's biggest relationships. I had a team of technicians who were more than capable, but clients only wanted to deal with me. I was getting stretched too thin, and had to start coaching my staff on the art of client management. This gave rise to the consultancy business I now run today.

My approach

What I teach is not academic theory taken from text books

I instead draw on experiences from high-stakes situations with real life clients. I don't provide knowledge for the sake of learning, I simply get you the outcomes you need so you can get on with the job of doing business.