
Engage your audience with insights into the subtle art of Client Management
Client Communication
Mastering Meetings
Demonstrating Value
Obtaining Client Buy-in
Trust & Rapport Building
Client Management sits at the heart of every professional services business. Technical expertise may win work, but relationship management is what sustains a business. Clients want to be able to trust their service providers, and will pay a premium to those who make them feel heard and understood. Moreover, they will turn their one-off engagements into long-term parternships. Organisations that master the art of client management don't simply deliver better service, they generate lasting commercial success.


Adrian's career background is unique. He has a PhD in Immunology, was an Operations Manager at Macquarie Bank, and was Head of Client Success for a top-tier Marketing Agency.
His nous with clients gave rise to the establishment of his consultancy business, which focuses exclusively on Corporate Client Management.
He is now a sought-after speaker and trainer, having delivered talks to law societies, barristers chambers, financial adviser, and consultants across various industries.

"Adrian was able to get my staff to open up, listen, and take on board a new approach to client management. His insight and expertise have shaped the way we communicate and listen to clients moving forward."
Angus Sladden
VP Commercial ANZ
Rakuten Advertising
"Adrian is highly knowledgeable and thought-provoking, bringing perspectives from outside the legal industry. He engages participants with clarity and professionalism, and attendees consistently provide positive feedback on the value of his sessions."
Alex Vidal
Manager, CPD & Events
Law Society of South Australia
A keynote speech tailored to engage your audience that speaks to the following areas:
Why clients leave when you're doing everything right
Invisible value as your biggest commercial risk
How to bridge the client perception gap
The subtle art of getting client buy-in
Delivering 'beyond the brief' strategic value
Poor communication misinterpreted as poor performance
• Tailored Talks
• Audience engagement
• Post-talk mingling with attendees
• Collaboration & flexibility
• Last-minute changes
• Selling from the stage
• Arduous logistical requests
• Rockstar bravado


